Welcome to the website www.tattoocare.si. We offer you our services in accordance with the law, these Terms and Conditions, and the conditions for use of the website set out in this text.
The website www.tattoocare.si (hereinafter the “website”) is operated by: Belflos d.o.o., Kolodvorska cesta 2, 4000 Kranj (hereinafter the “Merchant”).
As the owner of the website www.tattoocare.si, the Merchant reserves the right to change this page and its Terms and Conditions at any time without prior notice, in accordance with applicable law and business policy. Changes to the Terms and Conditions take effect on the day they are published on the website.
Name: Belflos d.o.o.
Registered office: Kranj
Address: Kolodvorska cesta 2, Kranj, 4000 Kranj
Email: info@tattoocare.si
Phone: +386 31 752 232
VAT ID No.: SI51855020
Company registration No.: 8537704000
Tax number: 51855020
Court register: AJPES, Kranj branch
Banks and accounts:
NLB d.d., Ljubljana:
SI56 0284 3026 6287 975
Belflos d.o.o. is liable for VAT.
The purchase contract between the Merchant and the buyer on the website www.tattoocare.si is concluded at the moment the buyer places an order through the online store, after which the Merchant sends the buyer the first email regarding the status of their order (with the subject: Tattoo Care order with order number). From that moment, all prices and other conditions are fixed and apply to both the Merchant and the buyer. The buyer is the person whose details are provided when placing the order. Subsequent changes to the buyer’s details are not possible while the order is being processed.
The purchase contract (i.e. the first email about the order status) is stored electronically on the server of the Tattoo Care website www.tattoocare.si for 2 years from the date of purchase, solely for the purpose of proving that the purchase was made.
The purchase process for legal entities is exactly the same as for natural persons, as are the terms of business. The difference is that when entering delivery details, the “Company name” field is selected and the details are filled in (company name and tax number). The 14-day right of withdrawal does not apply to legal entities.
The website www.tattoocare.si offers the following payment methods:
After delivery and payment of the ordered items, the Merchant also sends the buyer an invoice to the buyer’s email address. The invoice itemises the price and all costs related to the purchase. The buyer is obliged to check that the details are correct before placing the order. The invoice is also sent to the buyer’s address together with the package.
The delivery time for products to an address in Slovenia is 1–3 working days. We dispatch most orders the same day, so you may receive them as early as the next day. In the case of delivery to an address abroad, the delivery time is extended in accordance with the deadlines of our contractual delivery partners and averages 5–10 days.
The delivery cost is paid by the buyer. For delivery to an address in Slovenia, the delivery cost is EUR 3.00 including VAT. The delivery cost to an address outside Slovenia depends on the country of delivery. The correct delivery cost will be displayed before the purchase is completed, after the delivery details have been entered. During promotional free-delivery campaigns, always pay attention to the validity date of the campaign, which will be specially marked.
Our contractual delivery partners are currently Pošta Slovenije and GLS. We reserve the right to choose another delivery service if this would allow the order to be fulfilled more efficiently.
The company that delivered the package is responsible for delivering it in perfect condition. If the shipment is physically damaged or destroyed during transport, or is lost, has missing contents, or shows signs of having been opened, the buyer must start a delivery complaint procedure with the company that carried out the delivery. You can always contact us for assistance as well.
You can always ask us about the exact delivery time by email at info@tattoocare.si.
For contracts concluded at a distance, the consumer has the right to notify the company unequivocally, within 14 days, by email or through another communication channel, that they are withdrawing from the contract, without having to state a reason for their decision. The consumer completes the “Distance Contract Withdrawal Form” and submits it to info@tattoocare.si or by post to the address Prodaja in storitve Belflos d.o.o., Kocjanova ulica 6, 4000 Kranj. You can find the form here. (insert link to the withdrawal form)
The fourteen-day notice period begins on the day after the day on which the items are received.
The buyer must return the goods to the Merchant no later than 14 days after notifying them of the withdrawal from the order. The buyer must return the goods by post to the address:
Belflos d.o.o.
Kolodvorska cesta 2
4000 Kranj
The buyer must return the item to the seller undamaged, in its original, undamaged packaging and in unchanged quantity, unless the item has been destroyed, damaged, lost, or its quantity has decreased through no fault of the consumer. In such a case, the buyer submits a complaint claim.
When returning the goods, the consumer must also send the invoice for the goods, their personal details, and the transaction account to which they wish to receive the refund. The consumer must return the goods within 14 days of the day the withdrawal notice was submitted. The Merchant undertakes to make the refund no later than 14 days after receiving the returned goods.
In the case of withdrawal from a contract where a promotional code or discount code was used, these funds are treated as a discount and are not returned to the user. Only the amount actually paid is returned to the user’s bank account, while the promotional code is returned to the user in the form of a new code. In the case of withdrawal from the contract, a gift voucher is treated as a means of payment and returned to the user as a gift voucher. Gift vouchers cannot be exchanged for money.
The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the items by post (charged according to the delivery service’s price list).
The seller undertakes to deliver the goods to the consumer in accordance with the contract and is liable for material defects in its performance.
A material defect exists:
The consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the day the defect was discovered. The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect is deemed to have existed at the time of delivery if it appears within six months of delivery. The buyer is obliged to notify the seller of the defect and to describe the defect in more detail, and to allow the seller to inspect the product. A complaint claim may be rejected if the buyer did not handle the product as stated in the product’s user instructions. The right to assert a material defect in an item is regulated in more detail by the provisions of the Consumer Protection Act.
All text, graphics, photographs or other multimedia files, icons, audio and video recordings, logos, slogans, trade names and other content on the website www.tattoocare.si are the exclusive property of the Merchant. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any content, or otherwise dispose of the content in a manner contrary to these Terms and Conditions and contrary to the law, except with the express written consent of the Merchant.
The collection, editing and arrangement of all content on this website is the exclusive property of the Merchant. It is prohibited to use or combine content in any way that disparages or discredits the Merchant and the Tattoo Care brand, or in any other way that could cause confusion or a violation of any applicable laws or regulations.
All prices on the website are in EUR and include VAT. We reserve the right to change prices unless otherwise stated (e.g. campaigns and special discounts). Prices are valid at the moment the order is placed and have no predetermined period of validity. Prices apply when payment is made using the stated payment methods and in accordance with these Terms and Conditions. The stated prices apply only to purchases on the website www.tattoocare.si and may differ from prices at other points of sale. All prices on the website are the prices of the products and do not include delivery costs.
Despite our exceptional efforts to provide the most up-to-date and accurate information, it may happen that a price is incorrect. In this case, or if the price of a product changes during the processing of an order, the Merchant will allow the buyer to withdraw from the purchase and, at the same time, offer the buyer a solution that is mutually satisfactory. The validity periods of campaigns, which may differ from one another, are stated with each individual campaign offer.
A discount code or promotional code provides various benefits when purchasing through the website www.tattoocare.si. You can find an active code on the front pages of advertisements, in emails or in other media. The code provides various benefits, from various gifts to discounts. Every code is always time-limited and must be used within a limited, specified period, otherwise it is invalid.
Using a discount code:
When you enter the discount code, the value of the discount code is automatically deducted from the price of your order, leaving the amount that still needs to be paid. Discounts cannot be combined.
Unless otherwise provided in the Terms and Conditions governing the sale of products and transactions carried out through the website, the Merchant makes no implicit or explicit assurances or warranties that the content on the website www.tattoocare.si will be free of deviations or errors.
Despite our exceptional efforts to provide the most up-to-date and accurate information, it may happen that some information is incorrect. In this case, or if a particular piece of product information changes during the processing of an order, the Merchant will allow the buyer to withdraw from the purchase and, at the same time, offer the buyer a solution that is mutually satisfactory. The Merchant assumes no liability for any indirect or direct damage that could arise from the use of this website without the user’s consent.
Please note that there may be certain orders that the Merchant cannot accept and may cancel. The Merchant reserves the right, at its own discretion, to refuse or cancel any order for any reason. Some events may cause problems with sequencing, ensuring adequate quantities, correct pricing and product information, or problems relating to payment systems, so we may require additional checks before accepting any order.
The Merchant may, without prior notice, immediately terminate the contract or revoke all or part of its rights and obligations under these Terms and Conditions, and immediately terminate access to the website by revoking the password and account identification issued to the user or guest and refusing use of the website www.tattoocare.si in whole or in part, if it detects an attempt at misuse or an attempt to cause harm by the user. Any termination of this contract does not affect the rights and obligations (including, without limitation, obligations of payment) of the parties arising before the date of withdrawal or termination of the contract.
The Merchant undertakes to protect the confidentiality of the personal data and the privacy of the users of the online store. The Merchant will use the collected personal data solely to provide the services it offers. The Merchant respects the confidentiality of personal data and the privacy of the online store’s users and will therefore do everything necessary to protect them against any breaches and misuse. The personal data of users is therefore one of the areas to which the Merchant devotes exceptional care and attention, as it is aware of the sensitive nature of this area.
The operator of the website will handle all personal data obtained in accordance with national and international regulations and in accordance with the European General Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
The Merchant uses appropriate technological and organisational means to protect the transmission and storage of personal data, orders and payments. The purchase contract (order) is stored electronically on the provider’s server. The Merchant will use personal data solely for the purposes of fulfilling the order and other matters directly related to the order, as well as the communication necessary to complete the order.
The Merchant will use the following personal data solely for the purposes of business operations, notification by email and the conclusion of distance contracts:
We are not responsible for the accuracy of the data entered by the user. All of the aforementioned data is stored on the server www.tattoocare.si for 2 years from the date of purchase.
In accordance with the regulations governing the protection of personal data, the Merchant is obliged to protect the personal data of the users of its online store. The Merchant will not, under any circumstances, without the express permission of the user, disclose the user’s personal or other data to a third party, or allow a third party to inspect the user’s personal or other data, except where this is required by state authorities, where such an obligation is laid down by law, or in good faith that such action is necessary for proceedings before courts or other state bodies and for the protection and realisation of the legitimate interests of the Merchant.
All persons regularly or temporarily employed by the Merchant who have access to the personal and other data of users are informed of their duty to protect personal and other data and are obliged to observe these provisions on the protection of the confidentiality of personal data and the privacy of the online store’s users. The duty to protect personal and other data applies without time limit, even after the relationship with the Merchant has ended.
By using the services on the website www.tattoocare.si and by directly clicking the box “I agree to the Terms and Conditions” before purchase, the user undertakes to voluntarily, expressly and unambiguously accept the Terms and Conditions and to allow the processing of their personal data solely for the purposes of this order, in accordance with the Terms and Conditions and the regulations in the field of consumer protection (including the European General Data Protection Regulation 2016/679) and the international codes for online and electronic business.
By registering and/or placing an order on the website, the buyer expressly agrees that the Merchant may use the personal data obtained (first name and surname, place of residence, email address and any other data that the buyer provides to the provider for the purpose of fulfilling the contract/order) — apart from for the purposes of negotiating the conclusion of the contract or fulfilling the contract/order — also for the purposes of direct marketing through all advertising channels used by the Merchant, and for statistical and market analysis, marketing profiling and segmentation related to direct marketing.
Each buyer must also expressly give consent for the provider to carry out direct marketing by email when registering and/or placing an order on the website, by ticking “Subscribe me to the newsletter”. Otherwise, the buyer will not receive direct marketing by email and, as a result, will not be informed in advance about the provider’s online campaigns and other relevant content.
Each buyer may revoke their consent to the processing of personal data (given either online or through another sales channel) at any time by notification by email to: info@tattoocare.si, or by clicking the unsubscribe command within each marketing message.
The provider will respect the buyer’s wish and, within 15 days at the latest, will duly arrange the revocation of consent for the purpose of direct marketing through the relevant or all advertising channels, and will notify the buyer of this within a further five days. The buyer bears no costs in this regard.
The basis for the cookie notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; ZEKom-1), which came into force at the beginning of 2013 and introduced new rules on the use of cookies and similar technologies for storing information or accessing information stored on a user’s computer or mobile device. At the start of each use of the online store, the Merchant assigns each user a cookie for identification, tracking the shopping cart and ensuring traceability (a “cookie”), which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity.
A cookie is a small text file that is transferred to the user’s computer when they visit a website and usually contains:
The cookie itself does not contain or collect information. However, if it is read by a server together with a web browser, it can help the website provide more user-friendly services — for example, by remembering previous purchases or details about the user’s account. Only the server that sent the cookie can read and use that cookie. On a trustworthy website, cookies can thus enrich the user’s experience.
On the website we use exclusively cookies that are permitted under the ZEKom-1 Act. Only cookies that are strictly necessary for the operation of this website are used. To record website traffic statistics, we use a system that records only a session cookie and does not track your further behaviour on the website or in connection with other sites. By continuing to use this website and confirming your agreement to cookies, you agree to the use of the cookies described below.
List of cookies collected by the online store:
| Cookie name | Description of cookies |
|---|---|
| CART | Cart management |
| CATEGORY_INFO | Management of product groups |
| COMPARE | Product comparison |
| CURRENCY | Website settings |
| CUSTOMER | User identification |
| CUSTOMER_AUTH | User identification |
| CUSTOMER_INFO | User identification |
| CUSTOMER_SEGMENT_IDS | User identification |
| EXTERNAL_NO_CACHE | Website settings |
| FRONTEND | User identification |
| GUEST-VIEW | Website settings |
| LAST_CATEGORY | Management of product groups |
| LAST_PRODUCT | Product management |
| NEWMESSAGE | Advanced user experience |
| NO_CACHE | Website settings |
| PERSISTENT_SHOPPING_CART | Cart management |
| POLL | Poll management |
| POLLN | Poll management |
| RECENTLYCOMPARED | Product comparison |
| STF | Advanced user experience |
| STORE | Website settings |
| USER_ALLOWED_SAVE_COOKIE | Website settings |
| VIEWED_PRODUCT_IDS | Product management |
| WISHLIST | Wishlist management |
| WISHLIST_CNT | Wishlist management |
| __utma | Website view statistics – Google Analytics |
| __utmb | Website view statistics – Google Analytics |
| __utmc | Website view statistics – Google Analytics |
| __utmz | Website view statistics – Google Analytics |
In accordance with the law, the Merchant provides the user of the website www.tattoocare.si, free of charge, with the right to obtain information about any processing of their personal data and the right to access this data and a copy of it upon their written request.
Taking into account the purpose of processing, the Merchant allows the user to whom the personal data relates to complete or correct inaccurate personal data relating to them.
The Merchant undertakes to enable the erasure and forgetting of users’ personal data. The request must be addressed with a proposal for the erasure of personal data.
Upon the express written request of the user, the Merchant enables the transfer of their personal data elsewhere, if this is technically feasible and compatible with the Merchant’s software.
The Merchant undertakes to grant the buyer to whom the personal data relates the right to request the restriction of processing where one of the cases in accordance with the European General Regulation 2016/679 applies.
The Merchant recognises the right to object of the buyer to whom the personal data relates, who, on grounds relating to their particular situation, has the right to object at any time to the processing of personal data relating to them which is based on point (e) or (f) of Article 6(1) of the European General Regulation 2016/679.
You can find the form for exercising these rights here. (a link to the form for exercising these rights must be inserted here — to the form)
In the online store, the Merchant does not accept orders from anyone whom it knows, or suspects on the basis of relevant indications, to be a child under the age of 16, without the express permission of their parents or legal guardians. In the online store, the Merchant does not offer free access to products or services that are harmful to children.
If a child is under the age of 16, such processing is lawful only if and to the extent that consent is given or approved by a parent or guardian. Therefore, in the cases referred to in the first paragraph, the Merchant reserves the right to request additional evidence and explanations from the buyer regarding the consent of the legal guardian, or additional evidence that the buyer is over the age of 16. In the event of failure to meet these requirements, the Merchant reserves the right to cancel the order and not conclude the sales contract.
Without the express permission of parents or guardians, the Merchant will not accept any personal data concerning children, nor will it disclose data received from children to third parties, except to parents or guardians.
Any communication intended for children will be appropriate to their age and will not exploit children’s trustfulness, lack of experience or sense of loyalty.
The Merchant respects the applicable consumer protection legislation and does its utmost to fulfil its duty to ensure an effective complaints-handling system. The Merchant has an effective complaints-handling system in place and has designated a person whom the user (buyer) can contact by phone or email in the event of problems. In the event of problems, the user (buyer) can seek assistance by calling tel. no.: +386 31 752 232. The user (buyer) can submit a complaint to the email address info@tattoocare.si. The complaint-handling procedure is confidential.
The Merchant will confirm within five working days that it has received the complaint and will inform the user (buyer) how long it will take to handle it, keeping them informed throughout the procedure. The Merchant will endeavour to the best of its ability to resolve any disputes amicably. If an amicable resolution of the dispute is not reached, the court in Ljubljana with substantive and territorial jurisdiction has exclusive jurisdiction to resolve all disputes between the Merchant and the user (buyer). As participants in electronic business, the Merchant and the user (buyer) mutually recognise the validity of electronic messages in court.
These Terms and Conditions and all disputes between the Merchant and the user (buyer) are governed by and subject to Slovenian substantive and procedural law, whereby the rules of private international law that would refer to the application of any other law do not apply.
For all relationships and for the rights and obligations not regulated by these Terms and Conditions, the provisions of the Code of Obligations, the Electronic Commerce Market Act, the Personal Data Protection Act and the Consumer Protection Act apply mutatis mutandis.
In accordance with legal norms, the Merchant does not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Resolution of Consumer Disputes Act.
The Merchant, which as a provider of goods and services operates an online store within the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (ODR). The platform is available to consumers at the link below:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
The above arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
These Terms and Conditions enter into force on the day of the last change, which was made on 6 March 2018.
Your Tattoo Care.
Take care!
